Exporting orders to CycleSoftware
When you add CycleSoftware as an export source for orders, StoreLinkr sends each order from your sales channel to CycleSoftware as a webshop order, including the customer, the delivery address, the order lines, shipping costs and any discount.
Paid and unpaid orders
StoreLinkr tells CycleSoftware whether the order has already been paid in your sales channel:
- Paid orders are sent as paid, with the order number as the payment reference.
- Unpaid orders are sent as unpaid and stay open in CycleSoftware. No payment is registered, so your staff can settle the order at the counter (cash, PIN, or any other method) when the customer picks it up.
By default StoreLinkr only exports orders that are marked as paid. To send unpaid orders as well, go to Settings > Orders and enable Allow unpaid orders. See Order settings.
The payment status is sent once, at the moment the order is exported. If the customer pays in your sales channel afterwards, the order in CycleSoftware still shows as unpaid and has to be settled there.
Invoice settings
Open your CycleSoftware export task in the StoreLinkr portal to find these settings:
| Setting | Default | What it does |
|---|---|---|
| Create an invoice immediately | Off | Creates and books an invoice in CycleSoftware right after the order is sent. Booking an invoice completes the order, so it no longer appears as an open order. |
| Also create an invoice immediately for unpaid orders | Off | Only applies when the setting above is on. Off means unpaid orders are exported without an invoice and stay open. Turn it on if you want unpaid orders to be invoiced immediately too. |
Do you want customers to pay for their online order when they pick it up in your shop? Enable Allow unpaid orders and leave Also create an invoice immediately for unpaid orders off. The order then stays open in CycleSoftware until you settle it at your register.
Track & trace
When an order is shipped from CycleSoftware with a track & trace code, StoreLinkr picks up that code and adds the carrier and track & trace code to the order in StoreLinkr. Connected marketplaces receive the shipment as well.
- StoreLinkr keeps checking an order for a track & trace code for six weeks after the order date, so a code that is entered later still comes in.
- Cancelled orders and orders picked up in your shop are skipped, because they are never shipped.
- No track & trace code in CycleSoftware means no shipment in StoreLinkr. Check that the code is filled in on the order in CycleSoftware.