Skip to main content

Troubleshooting: Product Not Appearing in SitePack

If a product exists in StoreLinkr but doesn't show up in your SitePack webshop, work through this checklist to find the cause.

Common Causes and Solutions​

1. Missing EAN or Name​

StoreLinkr requires every product to have both an EAN and a Name before it can be sent to SitePack. Products missing either value are skipped automatically.

2. Category Not Synced Yet​

A product can only be exported once its category already exists on SitePack. Categories are synced ahead of products, but if you've just created a new category, give the sync a moment to catch up — or trigger a manual category sync first.

3. Active Export Filters​

Check your export task settings in the StoreLinkr portal (Sales Channels -> Online Store) for active filters (brand, category, price, etc.) that might be excluding this specific product.

4. "Allowed" Status​

Make sure the product is marked as Allowed in the StoreLinkr portal. Blocked products are never exported.

5. Image Format​

SitePack only accepts JPG, JPEG, and PNG images. Other formats (like WebP) are silently skipped, but this won't stop the product itself from syncing.

How to Debug in StoreLinkr​

  1. Log in to the StoreLinkr Portal.
  2. Find the specific product in the Catalog.
  3. Click Sync Now in the top-right corner and select Export.
  4. Check the Logs at the bottom of the page a few seconds later. Any category or validation errors returned by SitePack will show up here.

Still Not Visible?​

If you've checked all of the above and the product still isn't appearing, contact our support team with the product's EAN so we can look into the sync logs for you.